Delivery and Shipment

Locations We Ship to

For United States and International customers, please complete your purchases through preferredsupply.com. This webstore services Canadian customers only.

We can ship to virtually any physical (business and home) address in Canada. We do not ship to P.O. Box addresses or any similar non-physical address.

How are my orders shipped?

Update 06/14/2018: We now also offer FedEx Ground & Express shipping rates for shipments in Canada! Choose between Ground & Express rate options right at checkout.

We are primarily a business to business online merchant and we facilitate shipping through your own business courier account. Major carriers we able to ship with are as follows: FedEx, UPS, DHL/Loomis, Purolator, Greyhound, CanPar, Canada Post, etc. For BC and Western Canada customers, we are also able to ship with local couriers such as Ace Courier, Comox Pacific, Van-Kam, Novex, and similar service providers. When placing your order, choose "Own Courier Account" from the options and include your courier account number and shipping service type in the field box on the checkout page.

For example: FedEx Account #123456 / Ground Service

Orders will be shipped via standard/economy service if service type is not indicated.

For rush shipments, inform us through the comment box and we will arrange the appropriate service type with your courier. Include detailed instructions for easier processing.

Failure to provide courier account number at checkout could result in shipment delays.

Orders with free shipping are shipped per our choice of shipment method (usually through Canada Post).

What if I don't have a courier account?

You can choose from FedEx Ground & Express rates presented at checkout. 

OR

You can easily create an account using one of these major couriers:

FEDEX

UPS

DHL

PUROLATOR

How long before my order is shipped?

If items are in stock, packages are generally dispatched from our warehouse to the shipper within 1-3 business days after receipt of full payment.

Can I pick up my order from the warehouse?

Yes, you can. If you or your courier will be picking up the order from our warehouse, choose "Warehouse Pickup" from the shipping options. There is a processing delay before items are ready for dispatch. To know when your order is ready, log in to your Preferred Supply account and go to "My Orders". If your order is marked as "Ready for Pickup", you may arrange shipping with your courier to pick up the order during our business hours. You may also receive an email from us stating that the item is ready to go.

Our business hours are from Monday to Friday, 8:30am to 4:00pm PST.

How long before I receive my order?

It depends on where you are located within Canada and what the shipping service type is. Our warehouse is located in Richmond, BC and your package will originate from here.

To have a rough estimate of delivery time, you can use the FedEx Calculator (our postal code is V6W 1J9):

FedEx Shipping Calculator

Please note that transit periods are estimates only and delays could be experienced under various circumstances. Allow enough time from order date to time of use. We will do our best to get the product to you as quickly as possible, but we cannot be held responsible for delays.

Will I get a tracking number for my shipment?

If it is available for the method of delivery selected, we will provide you with a tracking number which you can use online or a reference number to use when inquiring over the phone.

Do I need to insure my shipment?

For orders that are more than $100 CAD, we recommend that you purchase additional insurance for protection. Orders that are below $100 CAD are generally insured by the courier. Check with your preferred courier if you have questions about insuring your shipment.

My order has not yet arrived. What do I do?

If your order has not yet arrived after a week from estimated time of delivery, contact Customer Service or your designated courier (if shipped through your own account) to check transit status. If you have lost your tracking/reference information, contact our Head Office by email at [email protected] and we will provide it to you.

My order has been damaged upon arrival. What do I do?

Your items are dispatched at your own risk upon delivery to the courier; however, we take special care in ensuring that packages are well-suited for long distances. If your item has incurred damage or breakage during transit (i.e. completely unusable), inform us within 48 hours of receiving your package. We require that you submit photos of the product as well as condition details upon receipt for further investigation. Failure to comply could result in refund/exchange delays or refusal. 

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