Delivery

Delivery and Shipment

Where do we ship within Canada?

This webstore is dedicated specifically to our Canadian customers. We ship to virtually any physical business or home address across Canada. Please note that to ensure secure and documented delivery, we do not ship to P.O. Box addresses or any similar non-physical addresses.

For International and US customers, please complete your purchases through our international portal: preferredsupply.com

How are my orders shipped?

We are primarily a B2B solutions provider and facilitate shipping through your own business courier account. Major couriers we are able to ship with are as follows: Purolator, Canpar, Canada Post, FedEx, and UPS.

When placing your order, choose "Own Carrier/Freight Forwarder" and include your carrier account number and shipping service type in the field box on the checkout page.

Example: Canpar Account #123456 / Ground Service

• Service Type: Orders will be shipped via standard/economy service if a service type is not indicated.

• Rush Shipments: For rush shipments, inform us through the comment box and we will arrange the appropriate service type with your carrier. Include detailed instructions for easier processing.

• Carrier Details: Failure to provide a carrier account number at checkout could result in shipment delays.

• Free Shipping: Orders with free shipping are shipped per our choice of shipment method (usually through Canada Post).

What if I don't have a carrier account?

We offer competitive shipping rates through Canpar, Purolator or FedEx presented directly at checkout! You can choose from the carrier rates presented at the time of purchase. Alternatively, you can create an account with any of these major carriers to manage your own logistics.

Can I use my own freight forwarder?

Definitely! Just like if you have your own account with the major carriers, you can also arrange your own pickup and shipment. Choose "Own Carrier/Freight Forwarder" at checkout and add the Name and Contact Info of the freight forwarding company you are using, if already available.

How long before my order is shipped and received?

• Processing: If items are in stock, packages are generally dispatched from our warehouse to the shipper within 1–3 business days after receipt of full payment.

• Transit: It depends on where you are located and what the shipping service type is. Our warehouse is located in Delta, BC, Canada (V4G 1L5) and your packages will originate from here.

• Estimates: To have a rough estimate of delivery time, you can use the Canpar or Purolator Shipping Calculators using our Delta, BC location.

Please note that transit periods are estimates only and delays could be experienced under various circumstances. We will do our best to get the product to you as quickly as possible, but we cannot be held responsible for carrier delays.

Will I get a tracking number for my shipment?

If it is available for the method of delivery selected, we will provide you with a tracking number which you can use online or a reference number to use when inquiring over the phone.

How are taxes handled?

As a Canadian supplier, applicable GST, HST, and/or PST will be calculated at checkout based on the delivery province. We ensure all provincial and federal tax requirements are handled at the point of sale.

Do I need to insure my shipment?

For orders more than $100 CAD, we recommend that you purchase additional insurance for protection. Orders below $100 CAD are generally insured by the carrier's basic liability. Check with your preferred carrier if you have questions about insuring your shipment.

What if my order is delayed or damaged?

• Delayed: If your order has not yet arrived after a week from the estimated time of delivery, contact your designated carrier to check transit status. If you have lost your tracking information, contact our office at support@preferredsupply.ca.

• Damaged: Your items are dispatched at your own risk upon delivery to the carrier; however, we take special care in ensuring packages are well-suited for transit. If your item has incurred damage (i.e. completely unusable), inform us within 48 hours of receipt. We require photos of the product and packaging for investigation. Failure to comply could result in delays or refusal of claims.

Are there restricted products?

Aerosols are considered dangerous goods. However, we sell aerosols in limited quantities. We ship these in "Limited Quantities" in strict compliance with Transport Canada regulations. Please ensure your facility is able to accept "limited quantity" dangerous goods before ordering.

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